At CICHIC, customer satisfaction is always our top priority. We gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. You will receive a response as soon as possible. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3.Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue a refund to your payment account. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if not, please notify us for a return.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept any returned item that has been worn, damaged, washed, or altered in any way.
4. We do not accept return items that were sent back without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by CICHIC.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-CICHIC products .
Note: The original shipping fee are non-refundable.
Please contact our Customer Service if you wish to return any items . You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
1.Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
2.The original shipping fee and insurance are non-refundable.
3.During high volume seasons such as Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. We're sorry for any inconvenience this may cause you.